Shipping policy

Shipping Policy

Order processing

All orders are processed and shipped within 24–48 hours of purchase. You’ll receive a confirmation email once your order has been dispatched, including tracking information where available.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times

Delivery usually takes 5–7 business days from the date of dispatch.

Please note that some orders may take longer due to factors outside our control, such as carrier delays, customs processing, severe weather or high seasonal demand. We appreciate your patience if this happens.

Shipping costs

Shipping costs are calculated and shown at checkout before you complete your purchase.

Customs, duties and taxes

Any import duties, customs fees or local taxes not collected at checkout are the responsibility of the customer. We aren’t able to control or predict these charges.

Tracking your order

Once your order ships, you can use the tracking link in your dispatch email to follow its progress. Tracking may take up to 24 hours to update after dispatch.

Incorrect addresses

Please make sure your shipping address is correct before placing your order. We can’t be held responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us as soon as possible and we’ll do our best to update it before dispatch.

Lost or delayed parcels

If your order hasn’t arrived within 14 business days of dispatch, please contact us at mytwosie@gmail.com with your order number and we’ll look into it with the carrier.

Damaged parcels

If your parcel arrives damaged, please email mytwosie@gmail.com within 14 days of delivery with your order number and photos of the damage.

Contact

For any shipping questions, email mytwosie@gmail.com.